We make every effort to ship in stock items within 24-48 business hours dependent upon the time orders are received. For overnight or rush shipping please contact our Customer Service department directly for stock availability and special considerations. See our Home Page for any closures or facility information.
DAMAGE, BREAKAGE, SHORTAGE, ERRORS, RETURNS
Packages must be checked for accuracy upon receipt. ANY issues must be reported to Wilmad-LabGlass within 10 business days of delivery date to ensure proper resolution.
Please follow the below instructions and contact our Customer Service department ([email protected]) immediately to resolve any issues. Have your Purchase Order/Reference Number and our Package ID available to expedite the process.
KEEP ALL PACKING MATERIALS intact for possible inspection by carrier.
If possible, submit pictures of damage and carton(s) to Customer Service at [email protected] for review.
Inspect packing material closely as small items may be overlooked. If an item is missing contact Customer Service immediately.
Errors/Returns i.e. (Incorrect, Not as Ordered, Not as Expected, Not as Specified)
Returned items will not be accepted without prior authorization! Failure to do so may result in package refusal. Please contact Customer Service for instructions.
Any item shipped to Wilmad-LabGlass must have prior authorization and display the RGA (Returned Goods Authorization) number clearly on the inside and outside of the package and all correspondence. Failure to provide proper package identification may result in refusal of shipment therefore delaying any applicable credit or replacement. Credit for returned item(s) are subject to up to a 25% restocking fee; other fees may apply.
Orders are shipped complete whenever possible; however partials may be sent due to backorder status. If your order must ship complete; please specify at time of order placement. PLEASE NOTE: Shipments to Canada will be via UPS unless otherwise specified. If FedEx is required, a customs broker must be provided or additional charges will be incurred and billed to your invoice.
Representations in our catalogs are based on current listings at time of publication. Wilmad-LabGlass makes every effort to keep our website as up to date as possible; however prices are subject to change without notice. We are committed to providing our customers with the most advanced and highest quality products available. We therefore reserve the right to improve or modify product specifications when such a change is warranted.
Standard Open Terms are NET 30 days with proper approvals; Credit Cards or Payment in Advance via ACH or Wire Transfer. FOB Ex-Works (Vineland NJ) unless otherwise noted. Minimum Order Amount is $50.00 (before taxes and shipping).